Troubleshooting
3 Docs
Share Links Not Working
Last Updated: May 6, 2026**Outline:** – Check if share is still active (admin can see in Shares) – Check if share expired (time-based) – Check if password is required (recipient entering it?) – Try in private/incognito browser (rules out cache) – Re-copy the link (might have truncated) – Reactivate share if accidentally paused **Screenshots:** 1-2 (active share view, reactivate...
“Permission Denied” Error
Last Updated: May 6, 2026**Outline:** – What does this error mean? – Common causes: wrong user role, share expired, not logged in – Check your user role – Verify share is still active – Clear cookies and try again – Contact admin **Screenshots:** 1 (error message screenshot if helpful)
Images Not Displaying
Last Updated: May 6, 2026**Outline:** – Check file format (supported: JPG, PNG, GIF, WebP) – Check file size (server limits) – Check upload status (completed?) – Browser cache (try hard refresh) – Permission issue (are you logged in?) – Server issue (contact support if still broken) **Screenshots:** 1 (upload area showing status/progress)